Job Title

Industrial Account Manager, North

Location

Midwest, near a major airport.

Job Type

Full-time

Description

  • To manage existing customers by providing or organizing the required service, technical support, training, and relationship management expected by each assigned customer.
  • To execute sales and marketing plans as required by the Director of Industrial Sales.
  • To provide market intelligence to the appropriate staff, including customer, competitive, and sales volume data

Responsibilities

Customer Relationship & Support

  • Develop and implement customer-specific programs to improve product utilization (compliance) and customer value
  • Maintain relationships at the local customer facility to insure program satisfaction, create competitive barriers, and tie in to local customer programs
  • Attend customer trade shows, conventions, and charitable events as required
  • Implement local sales and marketing programs. Coordinate all local programs with Technical Services Department and sales personnel responsible for the facility headquarters
  • Develop annual business plans and prior year customer value for each assigned customer. Coordinate with Technical Services and responsible headquarters sales personnel
  • Provide quarterly status reports vs. the annual business plan

Selling

  • Provide continual re-enforcement of company value proposition to defend against competitive encroachment
  • Identify, develop and close opportunities to expand our business with current customers
  • Identify unserved prospective customers and communicate those to the business development managers. Assist the Business Development Managers in the demonstration of product value, sales effort to close the sale, and ultimate roll out.

Business/Transaction Support

  • Understand the DGA business system and be able to intercede on the customer’s behalf when a problem or special requirement arises

Training

  • Assess the training and support needs at local facility level to properly generate the expected product performance and provide the training required

Staff Development & Management

  • Assess one’s own personal training needs and seek appropriate programs
  • Conduct oneself as the representative of company’s Core Values

Customer Process Assessment/ Problem Solving

  • Understand the DGA product chemistry and treatment processes in order to provide technical assistance and troubleshooting
  • Understand when it is appropriate to seek assistance from the Technical Services Dept.

Account Management

  • Prepare and execute an account sales plan in support of the Director of Industrial Sales
  • Establish business reviews with key accounts on a quarterly and/or annual schedule as determined by the business and the customer
  • Provide market, customer, and competitive intelligence
  • Support the S & OP process by providing customer program and sales estimates for assigned customers
  • Provide timely (monthly) account status reports
  • Develop monthly account management plans to cost effectively cover and support the assigned customers
  • Utilize all management software including CRM and expense management in a timely and accurate manner

Requirements

  • 4 year degree in a related field
  • Sales experience
  • Plant operations and basic chemistry knowledge
  • Basic chemistry knowledge
  • Technical background
  • Ability to travel extensively throughout territory
  • Excellent communication skills
  • Intermediate knowledge of Microsoft Outlook and Microsoft Office (Word, Excel, etc.)

Education

Bachelor’s Degree

Benefits

We offer an excellent benefits package including Bonus, Profit Sharing, 401K match, health, wellness and more!

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