• Operate telephone switchboard to answer, screen and forward calls, provide information, take messages.
• Greet persons entering the building, determine nature and purpose of visit, direct or escort them to destination.
• Daily – get mail at post office, sort and distribute (requires driving)
• Confer with customers via telephone, E-mail, fax, electronic interchange, or E-Commerce portals to accept and process customer purchase orders.
• Verify terms of purchase orders match company commercial terms and/or customer agreements. (pricing, payment terms, shipping method, incoterms).
• Process sales order in ERP.
• Conduct ATP activities with Production and Warehouse teams.
• Send customer order confirmation with 24 hours of receipt or purchase order.
• Escalate commercial terms issues (pricing, payment terms) to Product Management.
• Discuss goods, pricing, or freight information with customers in support of purchase order or sales quote activity.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Confer with customers via telephone or E-mail regarding product quality, transportation issues, or invoicing issues related to a customer purchase order.
  • Escalate product quality issues to Product Management.
  • Escalate freight claim issues to Accounts Payable and to the warehouse
  • Escalate invoice issues to Product Management or Accounts Payable
• Resolve customers’ complaints through the issue of a return, debit memo, or credit memos once approved by management.
• Assist with trade show and on-site event coordination (registration, travel, shipments/deliveries, and exhibitor services).
• Inventory and order office supplies.
• Shipping documents via UPS, Fedex, etc.
• Filing
• Other duties, as assigned.

Soft Skills:

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Talking to others to convey information effectively.
• Service Orientation — Actively looking for ways to help customers.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Persuasion — Persuading others to change their minds or behavior.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
• Time Management — Managing one’s own time and the time of others.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.